What personal information do we collect?
You may give us information about yourself, such as your name, address, email address and telephone numbers, when, for example, you become a customer, request our e-newsletter, request a catalogue or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.
How do we use the personal information?
We may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise. In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express or deemed consent to do so. These emails and texts will always include an “unsubscribe” facility. Further, if you do not wish to receive them, you can update your records on our website, call us on (03) 6248 4411 or email us at .
Will we disclose the information to others?
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes. In addition, we may provide statistics about our customers, sales, traffic patterns and related site functions to reputable third parties.